Network Operations Process Lead
The GCCS Network Process Lead is an individual contributor support role in which required experience must fall within Network Operations. The individual in this position is expected to understand and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence. Maintaining an awareness of all Command Center workflows and automation/efficiency opportunities, they should be able to provide input to management on automation enhancements and workflow optimization opportunities.
It is expected that the candidate has demonstrated historical competency in Network while also has the technical aptitude to progress towards cross disciplinary technology operations support.
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