|Category||Customer Service||Job type||Full Time|
The Escalation Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
***THIS POSITION IS TEMP. REMOTE DUE TO COVID BUT WILL BE REQUIRED TO WORK ON SITE 2-3 DAYS/WEEK. ONCE IT IS SAFE TO DO SO ALL WORK WILL BE ON SITE 5 DAYS A WEEK***
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|Employer||Escalation Specialist - RPS|