|Category||Business Strategy, Management & Administration|
About US Consumer Bank:
The U.S. Consumer Bank organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages and investment advisory services. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.
About US Consumer Analytics (USCA):
The mandate for the US Consumer Analytics (USCA) team is to deliver best-in-class analytical insights, supported by near-real- or real-time data. The team's insights inform decisions for better addressing the needs of Citi's prospective and current customers, and internal operational functions. The team executes its mission by focusing on embedding sophisticated algorithms into software, bringing real-time insights to decisions makers fingertips, driving efficiencies with automation, developing advanced customer-level actionable intelligence, and developing and delivering system-wide technologies in partnership with other teams at Citi. As a critical partner across USCB in shaping the future of customer intelligence, much of the team's work has a change management component. In addition to innovating decision making for the US Consumer Bank, USCA also delivers business insights in the daily running of the firm and is deeply involved in data management responsibilities.
About this role:
The Head of Business Strategy and Operations/Chief of Staff will be a key member of the US Consumer Analytics leadership team and serve as a trusted advisor to the Head of US Consumer Analytics playing an integral role in creating and fostering a highly efficient and productive analytics organization.
This leader will be the lynchpin, orchestrator and key ambassador for the US Consumer Analytics team both internally and with key partner stakeholders, which encompasses more than 500 employees across the U.S. and India, providing analytical thought leadership and insights to all Consumer Bank lines of business in the United States. This leader will also be accountable for ensuring that our business and human capital strategies are aligned, executed and success measures are clearly defined and communicated throughout all layers of the organization.
This role will report directly to the Head of US Consumer Analytics and will lead a team of 20 employees whose purpose is to be the connective tissue across the organization and to help shape the cultural and organizational operating systems and routines. The team is responsible for:
The ideal candidate will have a proven record of accomplishment in both inspiring and effecting change throughout complex and dynamic organizations. It is critical for this candidate to bring a strategic lens to and practical day-to-day delivery of operations as well as a passion building and developing diverse teams to lead a culture diversity of thought, experience and background.
Job Family Group:
Business Strategy, Management & Administration
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|Employer||Head of Business Strategy & Operations/Chief of Staff|