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EO&T Transformation Program Director, New York, New York

CategoryProject and Program Management
CountryUnited States
StateNew York
CityNew York
The E O&T Transformation Program Director will be part of the E O&T Transformation Team and report directly to the Operations and Technology Transformation Lead.

The O&T Transformation group is newly established and will be responsible for coordinating standardize tracking and oversight, central reporting, and coordination for Citi's at-risk regulatory and cross-company remediation programs.

This role will be responsible for bringing together the overall story and plan across all of the Regulatory Transformation pillars within EO&T, including organization of the plan, capturing the improvements we are making through gap assessment and through interactions with the various transformation deliverable leads. In addition, this role will be responsible for effective oversight of large programs, identifying and managing interdependencies between programs and providing transparency to senior Citi stakeholders and EO&T sr. management.

Key Responsibilities:
  • Dedicated senior technology professional dedicated to Transformation across EI O&T
  • Owns end-to-end coordination and challenge to the technology plan (milestones and deliverables along with timing, budgeting, and resourcing) in support of Consent execution across EI O&T
  • Acting as liaison between EI O&T Technology, O&T Transformation leads and CAO Transformation Office
    • Consistent communication at the senior-most levels
    • Resourcing and resource constraint resolution (in support of Consent order execution against BAU or other programs)
    • Prioritization of Consent order tech demands vs existing tech initiatives (where there are conflicts) and work with Citi Tech to resolve such conflicts
    • Resolve other tech issues as needed (e.g. collision between Program groups, appropriate tech solutioning)
    • Financial and budget analysis and coordination of resolution
  • Bring together the overall plan across all the EI O&T Transformation deliverables
    • Support implementation of common PMO standards, formats, reporting and closure process for the large regulatory transformation programs
    • Develop and maintain strong working relationships with all Leads, key Citi stakeholders and regulators
  • Defining scope, target state, and success criteria
    • Ensure all programs have conducted comprehensive analyses of regulatory feedback and expectations, peer practices, underlying issues and their root causes, and review and challenge the comprehensiveness and quality of the conclusions from the analyses
    • Provide review and challenge of each program's defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision
    • Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining programs and initiatives to achieve greater remediation effectiveness and efficiency
    • Escalate any issues on program structure and scope, as needed, to the Head of O&T
  • Defining program structure and accountability
    • Provide review and challenge of remediation plans for each program, including definition and timing of workstreams, deliverables and other milestones against commitments, dependencies and staffing
    • Continuously ensure that programs have clearly identified roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability
    • Escalate any concerns related to program structure and/or insufficient accountability, as needed, to the Head of O&T Transformation
  • Identifying critical interdependencies among programs
    • Identify and address related scope across programs, other initiatives, and existing frameworks to ensure end-to-end remediation and compliance across Citi
    • Identify, size, and address, where necessary, critical delivery interdependencies within, and across, significant programs
    • Track milestone dependencies across programs and escalate and address milestone delays, as needed
    • Escalate interdependencies that may put programs at risk, as needed, to the Head of O&T Transformation
  • Overseeing and accelerating execution
    • Provide "credible challenge" for all aspects of the PMO process, including: RAG ratings, KPI's, status updates, adherence to dates and deliverables, and quality of deliverables
    • Identify and address program resource constraints (e.g., program management, SME's, technology) in collaboration with Program Leads and provide staffing support for major initiatives to augment embedded staff, as needed
    • Escalate significant remediation issues in a timely manner to the Head of O&T Transformation, and take direct control of challenged or At-Risk programs by deploying central acceleration teams to accelerate execution, if and as needed
    • Produce timely and consistent PMO status reporting that can be used to update management, the Board and regulators
    • Provide periodic updates to respective Regulatory Engagement Leads on status of critical remediation programs of interest to Citi's regulators
  • Ensuring closure and change management
    • Perform end-to-end review and challenge of program deliverables to confirm quality and adequacy of deliverables against program target state and regulatory commitments and expectations
    • Coordinate with Internal Audit on internal closure process for the program
    • Ensure sustainability of programs through appropriate capability building and implementation of best practice change management

  • Substantial broad experience in transformation roles including significant experience managing large complex cross-company transformation programs
  • Program management disciplines and a strong business understanding of the products and services Citi offers
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  • Track record of having successfully delivered complex large-scale transformation programs ideally including regulatory remediation programs
  • Track record of managing senior internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Well-developed listening skills and a strong ability to engage at the executive management level
  • Articulate and effective communicator, both orally and in writing
  • Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests
  • Strong leadership skills with a proven track record in driving positive and sustained change

Job Family Group:
Project and Program Management

Job Family:
Program Management

Time Type:

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EmployerEO&T Transformation Program Director

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