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ROHQ - HRSS - System Ops Analyst (Officer/C10), Taguig

CategoryOperations - Core
Job typeFull Time
Job Description:

The HRSS System Ops Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes, systems and data. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

  • Utilizes good understanding of technology and procedures supporting the business
  • Select, collect, and analyze data from necessary stakeholders to find root causes of issues, and support users with issue resolution.
  • Resolves complex problems / projects through analysis and evaluation of business processes, system processes and industry standards.
  • Escalates issues as appropriate to next level support.
  • Provides informal guidance to new or lower level analysts from other teams.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired experience and guided by precedents.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information in a concise and logical manner.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Eliciting requirements during real time collaborative sessions with stakeholders located in different geographic locations

Other duties as assigned.

  • 2-3 years relevant experience.
  • Proficient computer and math skills with a focus on complex databases and spreadsheets
  • Effective customer service skills.
  • Candidate should be able to resolve complex problems/projects through analysis and evaluation of business processes.
  • Should have the capacity to identify and escalate issues as appropriate to next level support.
  • Candidate should be able to convey a clear message to different type of audiences, exchange ideas and information in a concise and logical manner
  • Candidate should be willing to work on rotating shifts which can rotate majority with EMEA and NAM shifts

  • Bachelor's/University degree or equivalent experience.

*This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Core

Job Family:
Data Management & System Operations

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

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EmployerROHQ - HRSS - System Ops Analyst (Officer/C10)

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