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Regulatory Remediation Controls Officer, New York, New York

CategoryProject and Program Management
CountryUnited States
StateNew York
CityNew York
The Regulatory Remediation Controls Officer will be part of the CAO function and report directly to the Citi's Global Business Risk & Controls Officer.

The Global Business Risk & Controls Office is newly established and will be accountable for the governance of enterprise front line risk execution framework and engagement model, assuring consistent application across all Control organizations aligned with the major lines of business and enterprise function. This includes responsibility for providing oversight, standards and central reporting for Citi's at-risk regulatory and cross-company remediation programs.

The Regulatory Remediation Controls Officer will be responsible for program management oversight of large regulatory Matters Requiring Attention (MRAs) and Matters Requiring Immediate Attention (MRIAs) and will ensure effective oversight and identify and manage interdependencies between programs and provide transparency to senior

ensuring effective oversight of large programs, identifying and managing interdependencies between programs, and providing transparency to senior Citi stakeholders.

Key Responsibilities:
  • Establishing and managing the Regulatory Remediation Controls Office
    • Define and oversee the specific roles and coverage areas for members of the Regulatory Remediation Controls team, in coordination with HR to fully operationalize a well-coordinated and highly effective team
    • Prioritize level of support and involvement across cross-company regulatory remediation programs and business initiatives based on program nature, progress, and risk
    • Regularly monitor the "hub and spoke" model and component parts for optimization
    • Develop and maintain strong working relationships with Business & Function Risk/ Control Leads, Program Leads, and the Global Regulatory Engagement team
  • Defining scope, target state, and success criteria
    • Ensure all programs have conducted comprehensive analyses of regulatory feedback and expectations, peer practices, underlying issues and their root causes, and review and challenge the comprehensiveness and quality of the conclusions from the analyses
    • Provide review and challenge of each program's defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision
    • Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining programs and initiatives to achieve greater remediation effectiveness and efficiency
    • Escalate any issues on program structure and scope, as needed, to CAO
  • Defining program structure and accountability
    • Provide review and challenge of remediation plans for each program, including definition and timing of workstreams, deliverables and other milestones against commitments, dependencies and staffing
    • Continuously ensure that programs have clearly identified roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability
    • Escalate any concerns related to program structure and/or insufficient accountability, as needed, to CAO
  • Identifying critical interdependencies among programs
    • Identify and address related scope across programs, other initiatives, and existing frameworks to ensure end-to-end remediation and compliance across Citi
    • Identify, size, and address, where necessary, critical delivery interdependencies within, and across, significant programs
    • Track milestone dependencies across programs and escalate and address milestone delays, as needed
    • Escalate interdependencies that may put programs at risk, as needed, to CAO
  • Overseeing and accelerating execution
    • Provide "credible challenge" for all aspects of the PMO process, including: RAG ratings, KPI's, status updates, adherence to dates and deliverables, and quality of deliverables
    • Identify and address program resource constraints (e.g., program management, SME's, technology) in collaboration with Program Leads and provide staffing support for major initiatives to augment embedded staff, as needed
    • Escalate significant remediation issues in a timely manner to CAO, and take direct control of challenged or At Risk programs by deploying central acceleration teams to accelerate execution, if and as needed
    • Produce timely and consistent PMO status reporting that can be used to update management, the Board and regulators
    • Provide periodic updates to respective Regulatory Engagement Leads on status of critical remediation programs of interest to Citi's regulators
  • Ensuring closure and change management
    • Perform end-to-end review and challenge of program deliverables to confirm quality and adequacy of deliverables against program target state and regulatory commitments and expectations
    • Coordinate with Internal Audit on internal closure process for the program
    • Ensure sustainability of programs through appropriate capability building and implementation of best practice change management

  • Substantial broad experience in transformation roles including significant experience managing large complex cross-company transformation programs
  • Specific subject matter expertise regarding transformation and program management disciplines and a strong business understanding of the products and services Citi offers
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  • Track record of successfully overseeing complex large-scale transformation programs ideally including regulatory remediation programs at peer institutions
  • Track record of managing senior internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Well-developed listening skills and a strong ability to engage at the executive management level
  • Articulate and effective communicator, both orally and in writing
  • Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests
  • Strong leadership skills with a proven track record in driving positive and sustained change

Job Family Group:
Project and Program Management

Job Family:
Program Management

Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EmployerRegulatory Remediation Controls Officer

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