|Category||Project and Program Management|
The US Consumer Digital (USCD) team is responsible for driving all aspects of the digital customer experience across the franchise. We take a disciplined, data-driven approach to enhancing the customer experience across the full lifecycle, with digital and mobile as priority channels to acquire, engage, and service North America Consumer Bank clients, driven by deep customer insights, market trends, innovation, and business strategy and goals. We develop and deliver extraordinary digital experiences and products powered by best-in-class digital tools, processes, capabilities, culture, and talent. We focus on delivering sustained, long-term business benefit to the US Consumer Bank by accelerating our progress towards being an industry-leading digital bank. We harness the full power of our people, data, and resources to maximize prospect and customer engagement in support of our US Consumer Business strategic priorities.
We are looking for a strategic professional with a passion for transforming businesses to join the US Digital team, reporting to the Head of US Consumer Digital Strategy. The VP, Digital Strategic Initiatives will work across the US Consumer Digital organization in partnership with product owners to create and contribute to robust digital strategies, leveraging innovative frameworks to drive growth, profitability, and competitive success for Citi in the face of evolving consumer behavior. The team functions as internal consultants and is charged with tackling the most pressing priorities for the Digital team. Additionally, the VP, Digital Strategic Initiatives will partner with senior members of the Digital Strategy team to provide thought leadership across digital domains and experiences.
The ideal candidate will be able to think strategically and solve complex business problems creatively, with optimism and poise. You are a self-starter with relentless curiosity and comfortable in a fast-paced, ambiguous environment with competing priorities. You will translate a strategic vision into tangible milestones with clear success criteria, while ensuring alignment with the vision across stakeholder groups. You are a team player and digital enthusiast who champions progress and best-in-class digital experiences.
Job Family Group:
Project and Program Management
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|Employer||VP, Digital Strategic Initiatives - Program Management Lead|