|Category||Business Strategy, Management & Administration||Job type||Full Time|
Citi's Treasury and Trade Solutions (TTS) group is built on the power of our network. Citi Treasury and Trade Solutions (TTS), provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. With a full range of digital and mobile enabled platforms, tools and analytics, TTS continues to lead the way in delivering innovative and tailored solutions to its clients. TTS offers the industry's most comprehensive suite of treasury and trade solutions including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and services.
The Transformation Reengineering Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning.
Skills - Individual will require ability to:
Job Background/context: The role lies within the Operations & Technology team for the Global Treasury & Trade Solutions (TTS) business, and is focused on supporting the multi-year, multi-workstream Transformation Program for Client Operations. The key goals of the program are to enhance, streamline and automate Operations in order to improve productivity, scalability, controls and client experience.
The role will have 3 primary responsibilities:
1. Lean reviews and re-engineering projects: identify gaps and define opportunities in current end-to-end processes in Client Operations, with specific focus on North American Operations. This will include the following tasks: (i) facilitate process review sessions with Operations teams to understand business needs and pain points; (ii) using Lean methodology, review and map out the existing processes and areas for improvement; and (iii) play a leadership role in identifying productivity opportunities and working with stakeholders across Operations, Product and Technology to create improved processes and/or technology solutions
2. Program management oversight: oversee the processes required for the governance of the Transformation Program: centralized tracking, measurement and reporting. This will include the following tasks: (i) manage global tracking and issue management of the Global Operations automation book-of-work; (ii) provide the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis; and (iii) Support the identification, tracking and refinement of the program metrics and key performance indicators (KPIs)
3. Support design and development of detailed target operating model (TOM): Working with the Global Transformation Program head, refine the longer-term vision for TTS Client Operations and detail the specific requirements of the future state. This will include the following tasks: (i) In collaboration with the Transformation Program Lead and the TTS Leadership team (across Product, Operations and Technology), help define and harmonize the future state vision for Client Operations across Card, Trade, Payments & Receivables, Client Service, Onboarding and Implementations; (ii) Design a detailed target state across all elements of the TOM: processes, technology, organization, people, and governance; and (iii) Define proposed roadmap, sequencing and resourcing for the implementation of the target state
Job Family Group:
Business Strategy, Management & Administration
Business Process Re-Engineering
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|Employer||Transformation Reengineering Sr Manager, SVP|