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Transformation Reengineering Sr Manager, SVP, Jersey City, New Jersey

CategoryBusiness Strategy, Management & Administration
Job typeFull Time
CountryUnited States
StateNew Jersey
CityJersey City
Citi's Treasury and Trade Solutions (TTS) group is built on the power of our network. Citi Treasury and Trade Solutions (TTS), provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. With a full range of digital and mobile enabled platforms, tools and analytics, TTS continues to lead the way in delivering innovative and tailored solutions to its clients. TTS offers the industry's most comprehensive suite of treasury and trade solutions including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and services.
  • TTS counts 80% of Global Fortune 500, over 1,100 public sector entities and thousands of financial institutions amongst its diverse client base
  • Doing business In 160 countries and jurisdictions, and transacting in over 140 currencies, TTS processes some USD 4.0 trillion of client payments everyday
  • Collaborates with clients to deliver next-generation financial solutions using TTS Innovation Labs.

The Transformation Reengineering Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning.

Detailed Responsibilities:
  • Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects across TTS Client Operations
  • Develop and executes influencing strategies to build & increase buy-in and business leadership support.
  • Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits. Provides technical expertise, and overall expert advice (technical, functional, change management, linkage to systems redesign efforts, etc).
  • Interface with business, key stakeholders, champions & reengineering leadership. Proactively communicates with senior leadership.
  • Identify potential re-engineering targets based on priorities for the management and global strategy.
  • Engage senior process owners for each project, locally or globally as required.
  • Shape large re-engineering programmes of projects, define business cases and gain stakeholder buy in for projects.
  • Form project teams and create documentation to deliver re-engineering projects.
  • Run re-engineering workshops, pilots and other delivery activities.
  • Educate teams in re-engineering tools, techniques and principles.
  • Execute communication campaign to senior stakeholders across all impacted areas.
  • Maintain accurate documentation including plans, financials and control points for each project.
  • Assist business managers to identify where saves have been achieved and ensure that headcount saves are realized.
  • Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
  • Educate other teams in re-engineering principles.
  • Provides governance oversight for programmes of re-engineering.
  • Develop and execute influencing strategies to build & increase buy-in and business leadership support.
  • Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
  • Perform other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills - Individual will require ability to:
  • Work with and collaborate with broad set of stakeholders, including Client Operations, Technology and Product
  • Integrate multiple viewpoints and business needs and use learnings to create new solutions
  • Drive adherence to project processes, procedures, methods, and standards for project delivery
  • Organize, track and report across a large program with multiple workstreams and teams
  • Assess and design business processes using Lean methodology
  • Develop comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
  • Understand vision of the business and the required improvements to achieve the target state
  • Communicate effectively, both in writing and verbally, and across various stakeholder groups
  • Challenge long-standing assumptions and identify new ways of solving problems
  • Multi-task effectively in a high-volume environment, requiring strong organizational and follow-up skills

  • 10+ years Banking experience.
  • Advanced level experience in a related role with extensive experience in business, functional and people management.
  • Experience delivering re-engineering in a complex, multi-national banking environment.
  • Experience working within a Lean organization.
  • Knowledge of re-engineering tools, principles and application.
  • Ability to lead and motivate diverse teams in multiple locations, including senior managers.
  • Consistently demonstrates clear and concise written and verbal communication
  • Thorough project planning skills

  • Bachelor's/University degree, Master's degree preferred

Job Background/context: The role lies within the Operations & Technology team for the Global Treasury & Trade Solutions (TTS) business, and is focused on supporting the multi-year, multi-workstream Transformation Program for Client Operations. The key goals of the program are to enhance, streamline and automate Operations in order to improve productivity, scalability, controls and client experience.

The role will have 3 primary responsibilities:

1. Lean reviews and re-engineering projects: identify gaps and define opportunities in current end-to-end processes in Client Operations, with specific focus on North American Operations. This will include the following tasks: (i) facilitate process review sessions with Operations teams to understand business needs and pain points; (ii) using Lean methodology, review and map out the existing processes and areas for improvement; and (iii) play a leadership role in identifying productivity opportunities and working with stakeholders across Operations, Product and Technology to create improved processes and/or technology solutions

2. Program management oversight: oversee the processes required for the governance of the Transformation Program: centralized tracking, measurement and reporting. This will include the following tasks: (i) manage global tracking and issue management of the Global Operations automation book-of-work; (ii) provide the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis; and (iii) Support the identification, tracking and refinement of the program metrics and key performance indicators (KPIs)

3. Support design and development of detailed target operating model (TOM): Working with the Global Transformation Program head, refine the longer-term vision for TTS Client Operations and detail the specific requirements of the future state. This will include the following tasks: (i) In collaboration with the Transformation Program Lead and the TTS Leadership team (across Product, Operations and Technology), help define and harmonize the future state vision for Client Operations across Card, Trade, Payments & Receivables, Client Service, Onboarding and Implementations; (ii) Design a detailed target state across all elements of the TOM: processes, technology, organization, people, and governance; and (iii) Define proposed roadmap, sequencing and resourcing for the implementation of the target state

Job Family Group:
Business Strategy, Management & Administration

Job Family:
Business Process Re-Engineering

Time Type:
Full time

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EmployerTransformation Reengineering Sr Manager, SVP

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