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Mortgage Loan Processor/Closer, Jersey City, New Jersey

CategoryPrivate Client Product Services
CountryUnited States
StateNew Jersey
CityJersey City
The RRE Loan Processor SAFE Act performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

  • This individual will be an essential member of the Private Bank Residential Real Estate Operations team which is tasked with the end to end processing & closing of loans for Private Bank clients.
  • Drives and owns all activities of the loan processing from Underwriting approval through closing and funding
  • Own a medium to large pipeline of loans, including loans of greater complexity and clients with more complex needs
  • Independantly addresses sensitive client situations and able to handle complex loan scenerios with very limited to no supervision
  • Helps identify and implement operational process improvements on the team
  • Review Key Performance Indicators related to Operations and ensure that all issues are promptly raised to a manager
  • Serve as a mentor to more junior staff on the team
  • Maintaining exceptional and frequent communications with Clients to ensure a seamless and first class client experience throughout the loan process
  • Exceptional client focus and highly proactive mindset
  • Ability to work under pressure and exceptional mindfulness of deadlines and due dates
  • Exceptional judgment and the ability to escalate to management with a strong sense of urgency for all volatile client matters
  • Timely preparation of mortgage documents
  • Ability to obtain relevant information from clients, realtors, title companies, appraisers, bankers, accountants or anyone associated with the origination process in a timeline manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5+ years relevant experience
  • Exceptional communication skills and high comfortability talking with important clients
  • Strong proactive mindset with an exceptional attention to detail
  • Proven track record of meeting tight deadlines and ability to act with urgency
  • Ability to learn and follow key policies and procedures pertaining to the loan process and Citi
  • Experience in mortgage loan processing &/or closing and mortgage industry knowledge strongly preferred


  • Bachelors Degree

Job Family Group:
Private Client Product Services

Job Family:
RRE Mortgage Support

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EmployerMortgage Loan Processor/Closer

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