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Asset Servicing Client Service Lead, AVP (Jersey City, NJ), Jersey City, New Jersey

Created04/07/2021
Reference21283119
CategoryOperations - Transaction Services
CountryUnited States
StateNew Jersey
CityJersey City
Zip07097
SalaryCompetitive
Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Team/Function Overview:

Daily management of all NAM (North America) Asset Servicing Prime client queries for Citi's Global Markets Equity and Fixed Income business. In addition to escalations from OCRM clients and providing overall relationship management for certain clients. The team liaises directly with Clients, and being an efficient link between the AS processing teams, the Prime Business, Other Middle Office and Operations teams and providing accurate information back to clients in a timely fashion.

NAM team consists of 6, which is part of a Global team of 11.

Role/Position Overview:

The Market Operations Asset Servicing Group provides support to both the front and middle offices and interacts with many of the other operational functions that come under the wider Market Ops group.

The successful candidate will be a key member of the Asset Servicing department in Belfast providing subject matter expertise in relation to Asset Servicing events.

Key Responsibilities:
  • Manage the day to day Asset Servicing queries for European and Global Prime clients
  • Be a point of escalation for clients
  • Responsible for relationship management with exclusive clients
  • Managing risk on a daily basis by escalating issues to senior management, business and control
  • Identify process breakdowns and any gaps in controls, propose solutions and work with the NAM AS management team to implement across the group
  • Identify ways to enhance client experience
  • SME of Corporate Action and Income events
  • Driving process improvements and change initiatives ensuring these are within our strong control framework.
  • Liaising with other business units, including, Product, Client Executives, Compliance, Risk and Technology
  • Attend client meetings
  • Understand market and regulatory changes
  • Monitor and analyze trends via Error, Key Performance Indicators, metric analysis and implement corrective action plans to maintain the culture of continuous improvement
  • Be a key participant in driving forward the global client experience structure


Development Value:
  • Exposure to a wide range of financial markets.
  • Client facing
  • Exposure to a wide range of product types and desk strategies.
  • Exposure to multiple operations areas.
  • Opportunity for the scope of the role to expand
  • Exposure to senior desk management.
  • Exposure to senior ops management.


Knowledge/Experience:
  • Industry experience essential, within Asset Servicing/Income/Corporate Actions
  • Detailed understanding of the businesses being supported
  • Proven record of accuracy and effective time management and prioritization skills
  • Ability to build strong working relationships
  • Exposure to managing tactical and strategic initiatives
  • Client service experience


Skills:
  • Excellent communication skills are fundamental
  • Excellent problem solving and investigation skills
  • Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines
  • An ability to drive and implement change
  • Highly numerate
  • Self-motivated
  • Resilient
  • Goals-focused and results-driven
  • Excellent interpersonal skills
  • Thorough understanding of the strategic direction of the business


Qualifications:
  • Degree education
  • IOC Qualifications are preferred but not essential


Competencies:
  • Self-motivated and have an active approach to problem resolution.
  • Able to successfully react to workload changes.
  • Must possess the ability to work well under pressure, be able to manage tight deadlines and situations where conflicting priorities arise on a daily basis.
  • To be innovative
  • Client Focused


Job Family Group:
Operations - Transaction Services

Job Family:
Asset Servicing

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting
EmployerAsset Servicing Client Service Lead, AVP (Jersey City, NJ)

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