We use cookies. Find out about cookies here. By continuing to browse this site you are agreeing to our use of cookies.

Senior Dialer Management Officer & Digital Customer Communication Manager _ GCB O&T _ COG, Taipei

CategoryProject and Program Management
Job typeFull Time
The Project Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

  • Assists identified Lead and Subject Matter Experts (SME)s with requirements gathering related to specific projects managed.
  • Gathers project data needed to complete project plans and help create them.
  • Collects project performance data.
  • Tracks project issues and resolutions create and document the project work.
  • Breaks-down structure document change control actions for the project.
  • Updates project artifacts with approved changes.
  • Gathers data to create project schedule management plan.
  • Creates variance reports for tracking project estimates to actual data.
  • Assists in the analysis of project budget data create reports necessary for Finance organization to track project costs.
  • Creates reports to measure the project management performance against the standards.
  • Ensures project documents, including the project charter, communication plan and risk management plan, are updated.
  • Helps with analyzing the process assigned and identified for robotics.
  • Creates process flows, process maps and other process documentation as will be required.
  • Creates Business Requirement documentations which include primarily (but may not be limited to): Agile Iterative Methodology / process maps / process documentations, process recordings.
  • Initiates and facilitates regular project meetings with project team including SMEs and technology team.
  • Oversees and assists with user acceptance testing and highlights all issues noted during testing immediately to project team and technology including monitoring progress of testing and measuring results.
  • Facilitates regular meetings with project teams and technology teams for status updates, issues escalations, follow-up on actions.
  • Provides minutes of meetings after each call including action points with tracking of completion or highlighting outstanding actions.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 0-2 years of relevant experience
  • Bachelor's degree in a Computer Science, MIS or IT related course.
  • Excellent: MS excel, MS word, MS powerpoint, sharepoint skills.
  • Good Communication Skills: written, verbal and presentation skills Strong analytical skills.
  • Experience with process automation background is a plus.


  • Bachelor's/University degree or equivalent experience

Job Family Group:
Project and Program Management

Job Family:
Project Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting
EmployerSenior Dialer Management Officer & Digital Customer Communication Manager _ GCB O&T _ COG

Get new jobs by e-mail